Patients Rarely Tell You What's Actually Wrong
Who I am, the diagnose-then-build instinct, and why I'm exploring what's next.
Read the story →Nine stories so far. The core series is meant to be read in order: how I got here, why I left clinical practice, what it actually looks like to rebuild trust in relationships everyone else had already written off, and the frameworks I keep coming back to. Alongside it, an occasional detour into what the volleyball court teaches me about the same instincts. The series keeps going, one story a week.
Who I am, the diagnose-then-build instinct, and why I'm exploring what's next.
Read the story →
Why I actually left clinical practice, before payer work ever entered the picture.
Read the story →
The trial-by-fire story that got me into payer work in the first place.
Read the story →
An account everyone internally had given up on, and what actually fixed it.
Read the story →
A twenty-year-old client relationship that looked stable, and wasn't.
Read the story →
Decoding what a client executive is really telling you, and the sequence for rebuilding it.
Read the story →
How trust gets broken in the first place, when growth outruns the foundation underneath it.
Read the story →
The kill shot gets remembered. The first touch is what actually won the point, three moves earlier.
Read the story →
You can measure a team in three seconds. Not the point they win, but what happens right after someone drops the ball.
Read the story →If you're building a team where clinical credibility and commercial discipline have to coexist, I'd welcome the conversation.